Autello
Client Portal For Partners

Vali keel

Frequently Asked Questions

How the service works?

How can I put my car up for sale?

To sell your car:

  1. Enter your car's license plate on the home page
  2. Fill in the car details and additional info
  3. Receive up to 10 price offers within 24 hours
  4. Choose the best offer and conclude the transaction

Note: If your vehicle is not registered in Estonia, use the link "Click here if the vehicle is not registered in Estonia".

Is the service free?

Yes, our service is completely free for car sellers. We do not charge any brokerage or commission fees for the transaction.

How fast will I get offers?

The first price offers can arrive within minutes. We guarantee at least 5 offers within 24 hours, but usually you get more.

Do I have to sell to the first bidder?

No, you have complete freedom to choose the best offer or decline all offers. The choice is always yours.

Pricing and payments

How are price offers formed?

Price offers are based on:

  • Car market values and price history
  • Car buyers' assessments and experiences
  • Car condition, mileage, and year
  • Current market demand
  • Additional info and photos provided by you

When do I get the money?

Money usually reaches your account within 1-3 business days after concluding the transaction and handing over the car. The exact time depends on the chosen buyer's payment method.

Can I raise offers?

Yes, you can negotiate with buyers and improve offers. Our platform allows communication between buyers and sellers.

User account

Do I need to register to sell a car?

No, registration is not required. You can put a car up for sale without creating an account. However, creating an account gives you additional features and a better overview of your sales transactions.

Who can register as a merchant?

The following can register as merchants:

  • Companies dealing with car trade
  • Car buyers
  • Individuals wishing to buy cars regularly
  • Car parts businesses

What documents are needed for registration?

To register, you need:

  • Valid ID card or passport
  • Business registry extract for companies
  • Contact details (phone, email)
  • Bank account details (for making payments)

Technical support

How to get technical help?

To get technical help:

  • Use the live chat function (during business hours)
  • Send an email to info@autello.ee
  • Call our customer support phone

Why can't I enter the license plate?

Ensure that:

  • You enter the license plate in the correct format (123ABC)
  • The car is in the Estonian traffic register
  • JavaScript is enabled in your browser
  • Internet connection is working properly

If the problem persists, contact us.

Do you support foreign plates?

Currently, we mainly support vehicles registered in Estonia. For cars from other countries, use the link "Click here if the vehicle is not registered in Estonia" and fill out the form manually.

How Autello works?

Watch a short video on how the Autello service works and how you can sell your car quickly and conveniently.

Need more help?

Phone

Call us during business hours

+372 517 5750 Mon-Fri 9:00-17:00

E-mail

Write to us with your question

info@autello.ee

Live Chat

Quick help during business hours

Mon-Fri 9:00-17:00